Right of withdrawal
Cancellation policy
Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (DUOLED Deutschland, owner: Oliver Scheffer e.Kfm., Elbergen 77, 48488 Emsbüren, info@duoled.de, phone: +49 5903 21790-35, fax: +49 5903 21790-38) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but this is not obligatory.
To meet the cancellation deadline, it is not sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires; we must also have received the goods back within this period!
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, excluding delivery costs and any additional costs incurred because you chose a delivery method other than our cheapest standard delivery option, without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.
You bear the costs of returning the goods. You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods that was not necessary for testing their condition, properties, and functionality.
(If you wish to cancel the contract, please fill out this form and return it.)
– To DUOLED Deutschland, owner Oliver Scheffer e.Kfm., Elbergen 77, 48488 Emsbüren, info@duoled.de, Fax: 05903 21790 -38
– I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notifications on paper)
- Date
(*) Delete as appropriate.
Special notes
If you finance this contract with a loan and later cancel it, you are also no longer bound by the loan agreement, provided both contracts constitute a single economic unit. This is particularly likely to be the case if we are also your lender or if your lender uses our services for the financing. If the loan has already been disbursed to us when the cancellation takes effect, your lender assumes our rights and obligations under the financed contract with respect to the legal consequences of the cancellation or return. The latter does not apply if this contract concerns the acquisition of financial instruments (e.g., securities, foreign currency, or derivatives).
If you want to avoid a contractual obligation as much as possible, exercise your right of withdrawal and also cancel the loan agreement if you are entitled to a right of withdrawal for that as well.
Disputes between consumers and traders relating to online sales contracts or online service contracts can be resolved via an online platform. Below you will find the corresponding link to the European Commission's platform for out-of-court online dispute resolution (the "ODR platform") pursuant to EU Regulation No. 524/2013: http://ec.europa.eu/consumers/odr/
Cancellation policy for entrepreneurs
Entrepreneurs do not have a right of withdrawal. Anyone acting as an entrepreneur within the meaning of §14 of the German Civil Code (BGB) does not have a right of withdrawal according to §355 of the German Civil Code (BGB).
Entrepreneurs, self-employed persons and all natural and legal persons / companies that act entrepreneurially are therefore excluded from the right of withdrawal.