Terms and Conditions

General terms and conditions of business

1. Scope

The following terms and conditions apply to all orders placed via our online shop by consumers and businesses.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. A business is a natural or legal person or a legally capable partnership that, when entering into a legal transaction, acts in the exercise of its commercial or independent professional activity.

These terms and conditions also apply to future business relationships with entrepreneurs without the need for further notification. If the entrepreneur uses conflicting or supplementary terms and conditions, their validity is hereby rejected; they will only become part of the contract if we have expressly agreed to them.

2. Contracting parties, conclusion of contract

The purchase agreement is concluded with DUOLED Deutschland, owner Oliver Scheffer e.Kfm.

By placing products in our online shop, we are making a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods in your shopping cart by clicking the order button. You will receive an order confirmation by email immediately after submitting your order.

3. Contract language, contract text storage
The languages ​​available for concluding the contract are German and English.

We save the contract text and send you the order details and our terms and conditions by email. You can view the contract text in your customer login.

4. Delivery conditions / Delivery time

Shipping costs are added to the stated product prices. Details regarding shipping costs can be found in the individual offers.

You have the option of collecting your order from DUOLED Deutschland Inh. Oliver Scheffer e.Kfm., Elbergen 77, 48488 Emsbüren, Germany during the following business hours: Mon-Fri 08:00 - 17:00.

We do not deliver to parcel lockers.

The delivery period begins, in the case of payment in advance, on the day after the payment order is issued to the remitting bank, or, in the case of other payment methods, on the day after the contract is concluded, and ends on the last day of the period. If the last day of the period falls on a Saturday, Sunday, or a public holiday recognized in the place of delivery, the next working day shall take its place.

For advance payments for special orders, the separately agreed delivery periods apply; these delivery periods begin, irrespective of any other agreement, at the earliest from the day the advance payment is received.

5. Payment

Prepayment/Bank transfer/Invoice
If you select prepayment as your payment method, we will send you our bank details in a separate email and deliver the goods after receipt of payment.

Registered business customers: You pay the invoice amount by bank transfer to our account upon receipt of the invoice. We reserve the right to offer payment by invoice only after a successful credit check. Payment is due within 30 days. The date of service corresponds to the invoice date.

Special orders (goods made to customer specifications) are treated as 50%-100% prepayment orders, meaning the payment period begins on the day of invoicing regardless of the delivery time of the goods.

credit card
By submitting your order, you are simultaneously transmitting your credit card details to us.
After verifying your identity as the legitimate cardholder, we will immediately request your credit card company to initiate the payment transaction. The payment transaction will be processed automatically by the credit card company, and your card will be charged.

SEPA Direct Debit Scheme (only for business customers)
By placing your order, you are granting us a SEPA direct debit mandate. We will inform you of the debit date (pre-notification). Upon submission of the SEPA direct debit mandate, we instruct our bank to initiate the payment transaction. The payment transaction will be processed automatically, and your account will be debited.
The account will be debited after the goods have been shipped.
The pre-notification period for the date of the account debit is 10 days.

PayPal, PayPal Express
During the order process, you will be redirected to the PayPal website. To pay the invoice amount via PayPal, you must be registered with PayPal or register first, authenticate yourself with your login details, and confirm the payment instruction to us. After you place your order in our shop, we will request PayPal to initiate the payment transaction.
The payment transaction will be processed automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.

PayPal Plus
As part of the PayPal Plus payment service, we offer you various payment methods via PayPal Services. You will be redirected to the PayPal website. There you can enter your payment details, confirm PayPal's use of your data, and authorize the payment to PayPal.

If you have chosen PayPal as your payment method, you must be registered with PayPal or register first and log in with your access data in order to pay the invoice amount. The payment transaction will be processed automatically by PayPal immediately after confirmation of the payment instruction. You will receive further instructions during the ordering process.

If you have selected credit card as your payment method, you do not need to be registered with PayPal to pay the invoice amount. The payment transaction will be processed by your credit card company at PayPal's request immediately after confirmation of the payment instruction and your verification as the legitimate cardholder, and your card will be charged. You will receive further information during the order process.

If you have selected direct debit as your payment method, you do not need to be registered with PayPal to pay the invoice amount. By confirming the payment instruction, you are granting PayPal a direct debit mandate. PayPal will inform you of the debit date (so-called pre-notification). Upon submission of the direct debit mandate immediately after confirmation of the payment instruction, PayPal instructs its bank to initiate the payment transaction. The payment transaction is then processed, and your account is debited. You will receive further information during the order process.

If you have selected invoice as your payment method, you do not need to be registered with PayPal to pay the invoice amount. After successful address and credit checks and placement of your order, we will assign our claim to PayPal. In this case, you can only make payments to PayPal with legally binding effect. For payment processing via PayPal, the PayPal Terms and Conditions and Privacy Policy apply in addition to our Terms and Conditions. You can find further information and the complete PayPal Terms and Conditions for purchasing on account here: https://www.paypal.com/de/webapps/mpp/ua/pui-terms?locale.x=de_DE

SOFORT transfer
After submitting your order, you will be redirected to the SOFORT Überweisung (SOFORT Transfer) website. To pay the invoice amount via SOFORT Überweisung, you must have an online banking account with PIN/TAN authentication enabled for SOFORT Überweisung, authenticate yourself accordingly, and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction will then be processed immediately by SOFORT Überweisung, and your account will be debited.

Giropay
After submitting your order, you will be redirected to your bank's website. To pay the invoice amount via Giropay, you must have an online banking account with PIN/TAN authentication enabled for Giropay, authenticate yourself accordingly, and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction will be processed immediately, and your account will be debited.

Amazon Pay
During the ordering process, you will be redirected to the Amazon website before completing your order in our online shop. To process your order and pay the invoice amount via Amazon, you must be registered there or register first and log in with your credentials. There, you can select your saved delivery address and payment method, confirm Amazon's use of your data, and authorize payment to us. Afterwards, you will be redirected back to our online shop, where you can complete your order.
Immediately after you place your order, we will request Amazon to initiate the payment transaction. The payment transaction will be processed automatically by Amazon. You will receive further information during the ordering process.

Cash on pickup
You pay the invoice amount in cash upon collection.

Payone
Payone General Terms and Conditions: https://www.bspayone.com/downloads/agb/10700_DE-AGB_0716.pdf

6. Retention of title

The goods remain our property until full payment is received.
For businesses, the following applies in addition: We retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance all claims arising from this resale – irrespective of whether the goods subject to retention of title are combined or mixed with other goods – up to the amount of the invoice, and we accept this assignment. You remain authorized to collect the claims; however, we may also collect the claims ourselves if you fail to meet your payment obligations.

7. Transport damage

The following applies to consumers:
If goods are delivered with obvious transport damage, please report such damage to the delivery driver immediately and contact us without delay. Failure to report damage or contact us will not affect your statutory rights or their enforcement, in particular your warranty rights. However, your cooperation helps us to assert our own claims against the carrier or transport insurance company.

The following applies to entrepreneurs:
The risk of accidental loss or damage passes to you as soon as we have handed the goods over to the carrier, freight forwarder, or other person or entity designated to carry out the shipment. For merchants, the duty to inspect and give notice of defects as stipulated in Section 377 of the German Commercial Code (HGB) applies. If you fail to give the required notice, the goods are deemed accepted, unless the defect was not discoverable upon inspection. This does not apply if we have fraudulently concealed a defect.

8. Warranty and Guarantees

Unless expressly agreed otherwise below, the statutory warranty rights apply. For consumers, the limitation period for claims based on defects in used goods is one year from delivery of the goods.
For entrepreneurs, the limitation period for claims relating to defects is one year from the transfer of risk; the statutory limitation periods for the right of recourse under § 478 BGB remain unaffected.
With respect to businesses, only our own specifications and the manufacturer's product descriptions that have been incorporated into the contract are considered an agreement regarding the quality of the goods; we assume no liability for public statements made by the manufacturer or other advertising claims.
If the delivered item is defective, we will initially provide a warranty to entrepreneurs at our discretion by remedying the defect (repair) or by delivering a defect-free item (replacement delivery).
The foregoing limitations and reductions of time limits do not apply to claims based on damages caused by us, our legal representatives or agents.

• in case of injury to life, body or health
• in the case of intentional or grossly negligent breach of duty as well as fraudulent intent
• in the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations)
• within the scope of a guarantee promise, insofar as agreed
• insofar as the scope of application of the Product Liability Act is opened.

Information on any applicable additional warranties and their exact terms can be found with the product and on special information pages in the online shop.

Customer Service: You can reach our customer service department for questions, complaints and issues on weekdays from 8:00 a.m. to 5:00 p.m. by phone at +49 5903 21790-35 or by email at sales@duoled.de

9. Liability

We are always liable without limitation for claims arising from damages caused by us, our legal representatives or agents.

• in case of injury to life, body or health,
• in the case of intentional or grossly negligent breach of duty,
• in the case of warranty promises, if agreed, or
• insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations), caused by slight negligence on the part of us, our legal representatives, or vicarious agents, our liability is limited to the amount of the foreseeable damage that typically arises at the time of conclusion of the contract. All other claims for damages are excluded.

10. Code of Conduct

We have committed ourselves to the following codes of conduct:
Trusted Shops
https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf

11. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here: https://ec.europa.eu/consumers/odr/ . Consumers have the option of using this platform to resolve their disputes.
To resolve disputes arising from a contractual relationship with a consumer, or regarding whether such a contractual relationship even exists, we are obligated to participate in dispute resolution proceedings before a consumer arbitration board. The competent body is the General Consumer Arbitration Board of the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de . We will participate in dispute resolution proceedings before this body.